Introducing the IMRG UK Consumer Home Delivery Review 2022/23, proudly supported by Huboo.
Our comprehensive study delves into the realm of customer satisfaction and expectations regarding online deliveries. With a legacy spanning 14 years, our trend analysis captures a decade's worth of customer feedback, both pre and post the transformative UK lockdowns.
This in-depth assessment serves as an indispensable instrument for molding retailer strategies, shaping delivery approaches, responding to shifts in consumer conduct, and predicting future demands. Over the last 14 years, our review has carved a distinctive niche in online delivery research, uncovering the core desires of customers. Backed by more than ten years of trend data, our report unveils the ever-changing delivery landscape, lending crucial context to emerging questions year after year.